Chat-Center
Chat Center is a multifunctional platform allowing corporate clients to manage communications with end-users in real time. Using our interface, companies can select communication channels, customize dialogue settings, highlight target audience segments, collect consumer data and build analytics.
Either support service operators (company employees) and interactive chatbots can communicate with audience.
- Our platform effectively aggregates all messages in one interface, including chats on websites, instant messengers (WhatsApp, Viber, Telegram), popular social networks and email channel.
- Built-in Analytics Module is designed as 360° Profiling, providing detailed data on interactions between business and customers, allowing to identify behavior trends, evaluate employee performance and improve customer experience based on the collected information.
- The vast majority of customers (end-users) expect their preferences to be understood and their customer history taken into account. Customer-oriented companies are sincerely interested in building effective communication, which significantly increases customer satisfaction level related to corporate services and products.
